Chat is a popular option for those wanting the benefits of connecting with a coach, without having to actually speak to them. This is especially relevant for younger audiences that prefer to type rather than talk.
Connecting with a coach is easy. After signing in to your site, members can click on the "Live chat" button to start their private conversation. Members are prompted to select a department and are all set to talk to the next available coach.
Members on their devices can text CHAT to connect with a coach and start a live message stream. All chats come through to the same operator console as the web chat, which creates operator efficiencies and ensures consistent advice is provided.
Program managers can easily add coaches, create departments and develop common responses for their team to use. The chat console provides a schedule, history, overview and reports that are all intuitive and easy-to-use.