Information is securely shared between service providers on a strict "need to know" basis. In compliance with PIPA* regulations, only information required for service delivery is shared.
* PIPA or Personal Information Protection Act is a Canadian law relating to data privacy. It governs how private sector organizations collect, use and disclose personal information.
Cross Service ConnectivityData is shared in near real-time to ensure the end user experience is as informed as possible. If a user changes his or her quit date online this information is passed along to phone operators. This demonstrates service connectivity and continuity.
Operator OptionsBring your own phone provider or talk to us about a referral. Amira has partnered with leading phone professionals who deliver 24 / 7 support in more than 130 languages. These operators are professionally trained, compassionate and experienced. They can manage scheduled calls, support calls, chat requests and forum moderation.