Phone

Coaches can manage scheduled calls, support calls, chat requests and forum moderation. Coaches are professionally trained, compassionate and experienced.

Your coaches, your system

Amira Health will work with your IT team to facilitate secure hand-off and collection of pertinent member data to facilitate calls. Data is shared in real-time to ensure the end user experience is informed and accurate. Any relevant information is immediately transferred and received creating a seamless end-user experience.

Your coaches, our system

Amira will work with you to customize the call workflow as required. Coaches will login to the Amira Health Platform and all call tracking will happen within the system. Operators will be assigned to departments to help guide members to the right coach for the situation at hand.

The full monty

No coaches? No system? No worries. Amira can supply phone professionals who are able to deliver 24 / 7 support in more than 130 languages. We will work with you to determine your requirements, anticipated call volume and available hours.