Online chat
Connecting with an operator is easy. After logging in, members click on the "Live chat" button to start. Members are prompted to select a department and are put in a queue (as needed) to talk to the next available operator.
Text-to-chat
Members text CHAT to connect with a coach and start a live message stream. All chats come through to the same operator console regardless of whether they started online or via text. This creates operator efficiencies and consistency of advice provided.