Program managers can review chat logs, check the status of chat requests, create departments and assign operators. Canned responses are available to expedite requests and provide consistent information.

Online chat

Connecting with an operator is easy. After logging in, members click on the "Live chat" button to start. Members are prompted to select a department and are put in a queue (as needed) to talk to the next available operator.


Members text CHAT to connect with a coach and start a live message stream. All chats come through to the same operator console regardless of whether they started online or via text. This creates operator efficiencies and consistency of advice provided.